1. I cannot clock into TACS; the phone rings but does not pick up.  What should I do?
   Hang up and try again.  If the phone fails to answer, report the issue by calling the Payroll Department (Monday-Friday) when clocking between the hours of 7:00am-4:30pm OR the Switchboard when clocking before 7:00am or after 4:30pm.  Inform your Manager/Supervisor and they will coordinate with the Payroll Department to resolve the issue.  A Mispunch Slip must be completed for each time you were not able to clock in or out.
   
   
2. I cannot clock into TACS; when I enter my SS# I get the following message:  "you have entered an invalid employee number."  What should I do?
   If you are a new employee, you may not be in the system yet.  Verify that the employee number you entered is correct and inform your Manager/Supervisor of the issue.
   
   
3. I cannot clock into TACS; when I enter my SS# I get the following message:  "the employee number entered is not authorized to use this extension."  What should I do?
   Make a note of the extension you are using and inform your Manager/Supervisor of the extension you tried to clock on.
   
   
4. If I forget to clock in or out; what should I do?
   Complete a Mispunch Slip and submit the form to your Timekeeper/Supervisor.
   
   
5. I entered an incorrect clock code.  What should I do?
   If you are still on the call, press star twice (**) and you will be prompted to enter a clock code.  If you have ended the call, complete a Mispunch Slip and submit the form to your Timekeeper/Supervisor.
   
   
6. I am scheduled to float to another department.  How do I clock into the other department?
   Use clock code 5 and enter the department code to which you are floating.  Contact the Payroll Department for assistance or for Float Department Codes.
   
   
7. Does the system automatically deduct a lunch break?
   After 5 hours, a 1/2 hour is automatically deducted.  Another 1/2 hour is deducted after 15 hours worked during the same shift.
   
   
8. If I have more questions, whom can I contact?
   If you need further assistance, please visit the Payroll Department or contact us at (985) 873-1784.
   
   

Forms can be obtained from the HR FORMS/DOCUMENTS page or the
HR & Payroll Departments