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Lallie Kemp Regional Medical Center Outpatient Clinic Is One of Only 58 Practices in the Nation To Earn NCQA Medical Home Level III Recognition

Baton Rouge (June 8, 2009) — The Lallie Kemp Regional Medical Center (LKRMC) Outpatient Clinic has received Level III recognition status as a Physician Practice Connections®—Patient Centered Medical Home™ (PPC-PCMH) by the National Committee for Quality Assurance (NCQA).

Only 9 practices in Louisiana and only 58 in the nation have achieved Level III.

The LKRMC Outpatient Clinic has met rigorous NCQA requirements to receive this recognition.  This point of care provides ongoing preventive and early intervention health care to patients and coordinates specialized care with the LKRMC when patients require it.

“Level III recognition places the Lallie Kemp Outpatient Clinic among a select few in the nation,” said Dr. Michael K. Butler, LSU Health Care Services Division CEO.  “The Lallie Kemp staff consistently provides superior care and deserves our congratulations.”
The NCQA standards for receiving this recognition are aligned with the joint principles of the American Academy of Family Physicians (AAFP), the American Academy of Pediatrics (AAP), the American College of Physicians (ACP), and the American Osteopathic Association (AOA), which define the key characteristics of the patient-centered medical home.

NCQA worked closely with the four medical specialty organizations and other interested stakeholders to develop the PPC-PCMH, and the specialty societies have supported the standards as the tools to use to recognize practices as medical homes in demonstration projects around the country.  The medical home strengthens the patient-physician relationship by replacing episodic care with coordinated care and a long-term healing relationship.

“Patients have long recognized the quality health care we provide,” Sherre Pack-Hookfin, LKRMC hospital administrator, said.  “Level III recognition status illustrates our dedication to meeting the highest benchmarks possible.”

The AAFP, AAP, ACP, and AOA have defined the medical home as a model of care in which each patient has an ongoing relationship with a personal physician who leads a team that takes collective responsibility for patient care. The physician-led care team is responsible for providing all the patient’s health care needs and, when needed, coordinating care across the health care system.    

A medical home also emphasizes enhanced care through open scheduling, expanded hours and communication between patients, physicians and staff. Many large health plans, as well as Medicare and Medicaid, are planning demonstration projects to learn more about how practices can become medical homes and the quality and cost advantages of doing so.

PPC-PCMH includes nine standards for medical practices to meet, including use of patient self-management support, care coordination, evidence-based guidelines for chronic conditions, and performance reporting and improvement. 

To be recognized as a patient-centered medical home, practices need to demonstrate the ability to sufficiently meet the criteria of these standards (i.e., achieve a minimum of 25 points out of 100 to attain the first of three levels of recognition). 

To attain Level III, practices must achieve a minimum of 75 points out of 100. 

Practices must also specifically pass at least five of the following 10 elements for Level I and 10 out of 10 for Level III:

  • Written standards for patient access and patient communication
  • Use of data to show standards for patient access and communication are    met
  • Use of paper or electronic charting tools to organize clinical information
  • Use of data to identify important diagnoses and conditions in practice
  • Adoption and implementation of evidence-based guidelines for three chronic conditions
  • Active patient self-management support
  • Systematic tracking of test results and identification of abnormal results
  • Referral tracking, using a paper or electronic system
  • Clinical and/or service performance measurement, by physician or across the practice
  • Performance reporting, by physician or across the practice.

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and recognizes physicians in key clinical areas. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. 

The LSU Health System - Health Care Services Division is one of the largest public health care delivery systems in the country.  It has over 35,000 inpatient admissions, nearly 196,000 inpatient days, 515,500 outpatient clinic visits, 894,000 outpatient encounters, and nearly 244,000 emergency department visits.  Each year nearly 500 residents and fellows from the LSU and Tulane Schools of Medicine and Ochsner Health System and 2,200 nurses and allied health students from many colleges and universities are trained in LSU facilities.

LSU is the largest single provider of uncompensated inpatient care in Louisiana.  LSU HCSD hospitals have an economic impact of over $1.4 billion in asset business activity, $568 million in personal earnings, and generate over 12,000 jobs.

For more information, contact Marvin McGraw, Director of Communications and Media Relations, LSU Health Care Services Division, 225.922.1424 or mmcgra@lsuhsc.edu.