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LSU Hospitals Score Above National and Regional Averages in Annual Survey

The results of the HCAHPS survey clearly indicate that patients are satisfied with the quality healthcare that LSU provides.

Baton Rouge The seven hospitals of the LSU Health Care Services Division exceeded national and regional averages on an annual basis in the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey summarizing inpatient perspectives on the general quality of hospital services. This national, standardized, publicly reported survey compares the quality of hospitals on a regional and national basis.

Most impressive is that University Medical Center, Lallie Kemp Regional Medical Center and Leonard J. Chabert Medical Center scored statistically significantly above the national and/or regional averages in all composite and individual survey items. Nearly as stellar, Dr. Walter O. Moss Regional Medical Center scored statistically significantly above the national and/or regional averages in all but one item. In that one item, WOMRMC still scored above both the national and regional averages.

Besides comparing favorably with quality hospitals nationwide, LSU hospitals exhibited specific strengths in Key Drivers of Overall Satisfaction. These Key Drivers are of great importance to patients. Patients strongly associate them with the overall quality of the hospital.

For instance, Leonard J. Chabert Medical Center, Lallie Kemp Regional Medical Center, Earl K. Long Medical Center, University Medical Center and Dr. Walter O. Moss Regional Medical Center were significantly above national benchmarks in the areas of pain management and communication with nurses and doctors. LSU Bogalusa Medical Center and the Interim LSU Public Hospital were also significantly above national benchmarks for Key Drivers in the areas of communication with nurses and doctors.

No Key Drivers of Overall Satisfaction for any of these LSU hospitals rated significantly below the 2007 HCAHPS Benchmark.

Conducted over the course of four quarters, August 2008 through July 2009, and with more than two dozen questions, the HCAHPS survey asked patients about their willingness to recommend the hospital, communication with doctors and nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, overall rating of the hospital, and the cleanliness and quietness of the hospital.