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University Medical Center Receives Outstanding Patient Experience Award

A national survey ranks UMC among the best in the nation for patient experience

Lafayette -- University Medical Center (UMC) has received the HealthGrades 2010/2011 Outstanding Patient Experience Award. UMC is one of only eight hospitals in Louisiana with this recognition, which honors institutions providing the best patient experience in the nation.

UMC earned the award because it ranked in the top 10 percent of the 3,775 hospitals that participated in the annual Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS).

“The award recognizes the high-quality work of our staff on all levels on a daily basis,” said Larry Dorsey, UMC Hospital Administrator. “Day in and day out, their dedication to their patients, to their profession, and to UMC has resulted in UMC receiving this award. We have an excellent staff.”

Recently discharged patients between July 2008 and June 2009 received the HCAHPS survey, which included 27 questions related to physician and nurse communication, hospital-staff responsiveness, hospital cleanliness and noise levels, pain control, medication information, post-discharge care instructions, recommendation of the hospital to others, and overall rating of the hospital.

To identify the top-performing hospitals, HealthGrades, an independent healthcare ratings organization, analyzed nationwide patient survey results for the participating hospitals during the study time period to determine which hospitals scored highest on the surveys. Held to rigorous standards, hospitals had to meet bed size, survey-response size, and clinical quality thresholds in order to be eligible for the award.

“More than ever, patients realize that they have a choice of local hospitals for procedures and treatments,” said Rick May, MD, a vice president with HealthGrades. “In addition to comparing hospitals on patient outcomes, now they can also see which hospitals perform well from the perspective of other patients, a powerful resource that can help in crucial decision-making.”

The Centers for Medicare and Medicaid Services oversees this national, standardized, publicly reported survey of patients’ perspectives of hospital care.

Information on award recipients and the ratings methodology is available, free to the public, at www.HealthGrades.com.