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Leonard J. Chabert Medical Center Wins National Improvement Award

 Tonia Chauvin, RN, Program Coordinator, holds the Top Improver Award.   Stacey Pellegrin, RN, to the left, and Shanna Ledet, RN, make daily rounds to give the initiative its highest chance of success.
Tonia Chauvin, RN, Program Coordinator, holds the Top Improver Award. Stacey Pellegrin, RN, to the left, and Shanna Ledet, RN, make daily rounds to give the initiative its highest chance of success.

Houma – Leonard J. Chabert Medical Center (LJCMC), in Houma, La., has won the 2011 Top Improver Award for clinical performance from Press Ganey for remarkable improvement in discharge instructions for patients with congestive heart failure (CHF).

LJCMC pursued this initiative to provide safe, quality care to patients and to ensure that patients knew their healthcare needs after leaving the hospital.

In June 2009, LJCMC's second quarter data showed a 38 percent compliance rate for discharge instructions for patients with CHF. At the end of the first quarter of 2010, the rate had climbed to 100 percent. It is currently at 97 percent.

"We will improve patient care whenever the opportunity arises and to the greatest degree possible," said Rhonda Green, LJCMC CEO. "Our compliance rate rose due to our determination to improve, and the compliance rate remains high due to our dedication to delivering the best care possible."

LJCMC is one of only 36 Press Ganey clients to receive the 2011 Top Improver Award, and one of only 13 to receive the award for improved clinical performance.

Press Ganey works with more than 10,000 healthcare facilities—including 50 percent of all U.S. hospitals—to measure and improve the quality of care that providers deliver to patients and to improve the overall healthcare experience.

The LJCMC Quality Management Department spearheaded and monitored the CHF initiative. Nurses and physicians received education on the importance of discharge instructions and the most effective way to present information to patients. The quality management nurse daily identified patients with congestive heart failure or those with the potential to receive this diagnosis and reviewed and tagged charts as a reminder to caregivers to discuss discharge instructions with patients before discharge.

LJCMC showed continuous improvement over two years across four clinical measure sets with improved scores for at least three of the four eligible periods.

The award recognizes facilities that have shown continuous improvement over two years.

The initiative's success is due to the multidisciplinary approach of all caregivers, the support of administration, and the implementation of a standard protocol of discussing with each patient the importance of posthospital care in order to decrease chances of failure and to promote safe quality care.

"We are proud partners of Leonard J. Chabert Medical Center," said Robert Draughon, CEO of Press Ganey. "Chabert's dedication to continuous improvement serves as a model for all."

Recognized as a leader in performance improvement for 25 years, Press Ganey partners with more than 10,000 healthcare organizations worldwide to create and sustain high performing organizations and, ultimately, improve the overall healthcare experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care—hospitals, medical practices, home care agencies and other providers—including 50 percent of all U. S. hospitals. Visit www.pressganey.com for more information.