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South Baton Rouge Clinic Earns National Recognition for Patient-Centered Care

Dr. Janice Hudson, left, physician at the South Baton Rouge Clinic, receives the NCQA Certificate of Recognition from Angela Gourney, RN, EKLMC RN Manager Off-Site Clinics.
Dr. Janice Hudson, left, physician at the South Baton Rouge Clinic, receives the NCQA Certificate of Recognition from Angela Gourney, RN, EKLMC RN Manager Off-Site Clinics.

Baton Rouge The National Committee for Quality Assurance (NCQA) has announced that the Earl K. Long Medical Center (EKLMC) South Baton Rouge Clinic at the Leo S. Butler Community Center has received Level 2 recognition from the Physician Practice Connections-Patient Centered Medical Home (PPC-PCMH) program for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term patient-physician relationships.

"The South Baton Rouge Clinic is an essential part of our healthcare network," said Dr. Roxane Townsend, EKLMC CEO. "It is an example of the exemplary care we provide whenever patients need it. The clinic staff is among the best."

The patient-centered, medical home model of healthcare delivery aims to improve the quality and efficiency of care. This model identifies practices that promote partnerships between individual patients and their clinicians, instead of treating patient care as the sum of the patient's episodic office visits.

"The patient-centered medical home promises to improve health and healthcare," said NCQA President Margaret E. O'Kane. "The active, ongoing relationship between a patient and a clinician in medical homes fosters an all-too-rare goal in care: staying healthy and preventing illness in the first place. PPC-PCMH recognition shows that the South Baton Rouge Clinic has tools, systems, and resources to provide its patients with the right care at the right time."

Clinician-led care teams provide for each patient's healthcare needs and coordinate treatments across the healthcare system.

Medical home clinicians demonstrate the benchmarks of patient-centered care, including open scheduling, expanded hours and appropriate use of proven health information systems.

Early evaluations of PPC-PCMH have shown promising results in improving care quality and lowering costs by increasing access to more efficient, more coordinated care. Avoiding unnecessary hospitalizations and emergency room visits can produce savings for payers, purchasers and patients.

To receive recognition, the South Baton Rouge Clinic showed it meets the program's key standards of the medical home. The standards are aligned with the joint principles of the patient-centered medical home established with the American College of Physicians, American Academy of Family Physicians, American Academy of Pediatrics and American Osteopathic Association.

The South Baton Rouge Clinic meets the following key program components:

  • Written standards for patient access and enhanced communication
  • Appropriate use of charting tools to track patients and organize clinical information
  • Responsive care management techniques with an emphasis on preventive care
  • Adaptation to patient's cultural and linguistic needs
  • Use of information technology for prescriptions and care management
  • Use of evidence-based guidelines to treat chronic conditions
  • Systematic tracking of referrals and test results
  • Measurement and reporting of clinical and service performance.

The NCQA is a private nonprofit organization dedicated to improving healthcare quality. NCQA accredits and certifies a wide range of healthcare organizations. It also recognizes clinicians and practices in key areas of performance. NCQA's Healthcare Effectiveness Date and Information Set (HEDIS) is the most widely used performance measurement tool in healthcare. NCQA is committed to providing healthcare quality information for consumers, purchasers, healthcare providers and researchers.